FAQ
What is Helena Jewelry?
Helena Jewelry is a company that specializes in creating high-quality, personalized jewelry for weddings, families, and special events.
What kind of jewelry do you offer?
We offer a wide range of jewelry products, including wedding rings, wedding silverware, baby rattles, and other sentimental keepsakes.
Do you offer personalized jewelry?
Yes, we offer personalized jewelry, allowing you to add a personal touch to each of our products.
What is the process of personalization?
You can specify your customization requirements, including engraving and stone setting, during the ordering process. Our team of experienced craftsmen will work to create a unique, one-of-a-kind piece just for you.
What is the turnaround time for personalization?
The turnaround time for personalization may vary depending on the complexity of the design and the size of the order. We will provide you with an estimated delivery time when you place your order.
How do I place an order with Helena Jewelry?
You can place an order on our website, or by calling our customer service team. Our team is available to answer any questions and help you through the ordering process.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and bank transfers.
Do you offer any warranties or guarantees on your products?
Yes, we offer a warranty on all of our products. Our warranty covers any defects in materials or workmanship. If you have any issues with your product, please contact us for further assistance.
What is your return policy?
We offer a 30-day return policy for any products that are unused and in their original packaging. If you are not satisfied with your purchase, please contact us to initiate the return process.
What is your shipping policy?
We ship to a wide range of destinations, both domestically and internationally. Shipping costs and delivery times will vary depending on your location and the size of your order.
Helena Jewelry is a company that specializes in creating high-quality, personalized jewelry for weddings, families, and special events.
What kind of jewelry do you offer?
We offer a wide range of jewelry products, including wedding rings, wedding silverware, baby rattles, and other sentimental keepsakes.
Do you offer personalized jewelry?
Yes, we offer personalized jewelry, allowing you to add a personal touch to each of our products.
What is the process of personalization?
You can specify your customization requirements, including engraving and stone setting, during the ordering process. Our team of experienced craftsmen will work to create a unique, one-of-a-kind piece just for you.
What is the turnaround time for personalization?
The turnaround time for personalization may vary depending on the complexity of the design and the size of the order. We will provide you with an estimated delivery time when you place your order.
How do I place an order with Helena Jewelry?
You can place an order on our website, or by calling our customer service team. Our team is available to answer any questions and help you through the ordering process.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and bank transfers.
Do you offer any warranties or guarantees on your products?
Yes, we offer a warranty on all of our products. Our warranty covers any defects in materials or workmanship. If you have any issues with your product, please contact us for further assistance.
What is your return policy?
We offer a 30-day return policy for any products that are unused and in their original packaging. If you are not satisfied with your purchase, please contact us to initiate the return process.
What is your shipping policy?
We ship to a wide range of destinations, both domestically and internationally. Shipping costs and delivery times will vary depending on your location and the size of your order.